Insurance Australia Group

IAG is the leading general insurance provider in New Zealand. Insurance products are sold directly to customers predominantly under the State and AMI brands, and through intermediaries (insurance brokers and authorised representatives) predominantly under the Lumley and NZI brands. IAG also underwrites insurance for some of New Zealand’s leading financial institutions including ASB, BNZ, PSIS and Westpac.

IAG in New Zealand has around 47% of the general insurance market and has more than 4000 employees.

Millpond has become a trusted provider of Change Management services for IAG through 2014 and 2015.

We have provided Change management services including business readiness assessment, transition planning and communications planning across a major transformation programme.

We were also chosen to provide change management across a major renovation and office move project. The recommendation below, was provided by the project sponsor…

Client Testimonial

“We engaged the services of Millpond over a year ago to provide change management consulting services in support of a large renovations project here at IAG. They have since become a trusted and valued partner in a fast moving and often turbulent environment.

From day one we found them willing and able to ensure clarity of purpose and communications across the 600 or so employees impacted by the change. The project itself was a large and potentially disruptive renovation involving multiple moves which could have been a major drain on an already stretched workforce. Millponds cheerful and pragmatic approach helped ensure a positive experience for all impacted parties for the duration of the project.
This recently completed piece of work has been greeted with praise from within the organisation and across the industry. Selected tools and techniques brought to the project by Millpond are now being used across the wider IAG business. Testament to the success of this engagement.
We really appreciate Millponds input and look forward to working with them in future engagements – both in a Change Management or Project Management capacity.”
Yours sincerely,

Karl Henry
Property Manager
IAG New Zealand Limited

Client Stories